Privacy

Privacy Policy

Effective Date: 9 July 2025

1. Who We Are

This website is operated by Southern Gas and Plumbing Services Ltd, trading as anythinggas.co.uk, with head office at 30 Hillside, Southwick, Brighton, BN42 4QD, United Kingdom.

2. What Personal Data We Collect

We may collect and process the following information:

• Name

• Address

• Telephone number

• Email address

• Details of your enquiry or booking request

• Messages you send via our live chat

• Website usage data collected through cookies and analytics tools

3. How We Use Your Data

We use your personal data to:

• Provide you with quotes and deliver plumbing services

• Respond to your enquiries and manage bookings

• Communicate with you through email, phone, or live chat

• Improve our website and services using website analytics

• Maintain our records and comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• To perform a contract with you or to take steps at your request before entering into a contract

• To comply with legal obligations

• For our legitimate interests (such as improving our services, handling enquiries, and monitoring site performance)

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties when necessary to provide our services (for example, subcontractors or suppliers) or to comply with legal duties.

Our website may use Google Analytics to collect information about visitor behaviour and traffic patterns. Google Analytics sets cookies and processes usage data in accordance with Google’s privacy policy.

If you use our live chat, the chat provider may process your messages to deliver the chat service.

6. How We Store Your Data

We take appropriate steps to protect your information and store it securely. Access is limited to authorised staff only.

7. How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes we collected it for, including to meet legal or accounting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of any inaccurate or incomplete data

• Request erasure of your data where there is no lawful reason to keep it

• Object to or restrict how we process your data in certain circumstances

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how we handle your data

To exercise any of these rights, please contact us using the details below.

9. Cookies

This website uses cookies to improve user experience and to collect data through Google Analytics. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it regularly to stay informed about how we protect your data.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Email: info@anythinggas.co.uk

Telephone: 01273 593216

Address: Southern Gas and Plumbing Services Ltd, 30 Hillside, Southwick, Brighton, BN42 4QD, United Kingdom.